Позиција
Functional Support Analyst
Организација
Супорт & Солушонс центер МК
Индустрија
Информатичка технологија
Опис на работната позиција
Support and Solutions Center MK is a company working with large international clients, providing a range of services in administration, customer service, accountancy, IT, engineering, and more. We are an administrative logistic center serving prominent international clients in the plastics, iron & steel, paper, tires, general cargo, commodities (cacao and coffee), wood, and transport sectors.
As a Service Desk Analyst, you will be working for the global department of SSCMK. You will be part of a unique company with a strong no-nonsense culture. This is a career-defining opportunity within an established and successful business where colleagues are empowered to improve and learn. Working in this dynamic environment provides excellent opportunities for job satisfaction, as it entails engaging with our global subsidiaries and maximizing operational efficiency for our clients.
Main responsibilities:
• Understanding KTN’s structure and promoting KTN’s culture
• Analyze and solve problems that occur in the software
• Solve issues that cannot be solved locally
• Follow up status of received questions/problems and Keep track of unsolvable problems and issues
• Distribute unsolvable problems to the responsible person
• Register each incident/mail in service desk registration tool with correct and complete information
• Built up knowledge base and optimize procedures
• Organize customer meetings to discuss issues, methodologies and share best practices
• Analyze results and report to the management
• Testing different system functionalities
• Prepare and execute test scenarios
• Prepare, review and analyze software documentation and user manuals
Потребни квалификации
Required experience and studies:
• University degree or equal by experience
• Good communication skills – written, spoken, listening; Strong interpersonal skills
• Able to work to multiple and overlapping deadlines; Attention to detail/accuracy; Logical approach
• Strong analytical skills
• A good vision of the development possibilities of the company; Able to use own initiative; Take responsibility for own work
• Good knowledge of MS Office and good computer skills
• Fluently spoken Macedonian and English languages;
• Willingness to work in a combination of shifts is a MUST
• Day shift (8:00 – 16:00), Early (5:00 – 13:00), Late (13:00 – 21:00)
• The exact schedule will be discussed during the interview
If you see yourself as a person who could be a valuable part of our team, don’t hesitate to apply Applicants.MK@ssc.mk
(Application: Email CV with subject “Service Desk Analyst”). Please send us your CV in English.
Објавен на: 08/05/2024
Краен рок за пријавување: 14/05/2024