Позиција
САП Оператор
Организација
Индустри Бизнис Сервис Центар
Индустрија
Информатичка технологија
Опис на работната позиција
Industry Business Service Center is a business consulting service that offers high-quality, sustainable, and cost-efficient waste solutions tailored to the needs of each customer. Our service is underpinned by a network of specialized, large-scale facilities spanning over 30 locations across Europe, continuously enhancing their performance, efficiency, and safety standards. Backed by robust systems, we efficiently manage and monitor all activities with suppliers and customers. Our operations are propelled by a highly experienced and motivated workforce dedicated to delivering first-class customer service.
In order to increase our team we are looking for IT Service Desk Analyst to join our team.
The primary role of the IT Service Desk Analyst Applications is to provide 1st line application support towards professional users. You will be answering questions, analyzing problems and come up with an answer / solution. Questions / problems can be diverse and challenging.
Typical activities are:
• Help professional users by explaining how the application works;
• Execute daily checks on critical SAP processes & take appropriate action where necessary;
• Correct or upload data;
• Correct identification of the root-cause of a problem, and determination of the most suitable solution;
• Accurate and timely escalation of problems to 2nd line support level;
• Follow up with customers / 2nd line support, to ensure that the issue has been resolved;
• Create and follow-up change requests when user asks new features to the application using the IT service desk management tool;
• Take part of testing on new developments or improvements on existing flows.
• Contribute to document frequently occurring questions / issues and their resolution;
Потребни квалификации
Required experience and studies:
• You have a bachelor or master degree;
• You can express yourself fluently in English, spoken and written language;
• You have excellent communication skills;
• You have 1-2 years of relevant experience in working with SAP as a key user or heavy user . (knowledge of SAP SD (sales & distribition), MM (material management), WM (warehouse management) or EH&S (environmental Health & Safety) is a plus, but you will be trained by specialists).
• Previous experience in IT user-support and client service is an asset
• You have strong organizational, analytical and decision making skills;
• Eagerness to learn, accuracy, discipline, well-structured, motivation, team player and flexibility are your key characteristics;
Benefits:
• 13th Salary (end of year bonus)
• Private Health Insurance (after 3 months)
• Comprehensive training and onboarding program tailored to your needs. Mentoring and guidance from expert professionals in SAP.
*Training will be provided and occasional traveling to Belgium may be required.
If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply Applicants.MK@ssc.mk
(Application: Email CV with subject “IT Service Desk Analyst”). Please send us your CV in English.
Објавен на: 08/05/2024
Краен рок за пријавување: 14/05/2024