Позиција
SUPPORT SPECIALIST
Организација
Супорт & Солушонс центер МК
Индустрија
Информатичка технологија
Опис на работната позиција
Join our transformative team at Support and Solution Center MK and be at the forefront of AI innovation! As an AI Support Specialist, you'll play a crucial role in shaping the future of AI-generated content solutions within the MS365 infrastructure. Engage in essential operational and training activities as our day-to-day support specialist. Drive operational excellence and enhance user proficiency and satisfaction through impactful training.
Role Responsibilities:
* Design and Implementation: Collaborate with end users to design efficient prompts, Implement and test prompt interactions
* Optimize prompt performance across tools, and Research and adopt the latest prompt design trends on MS365 Copilot Support and Troubleshooting.
* Guide content and product teams on prompt engineering best practices: Offer daily support to users facing AI prompt problems, Communication and Collaboration
* Align prompt designs with project goals: Engage with end users to find effective solutions, Collaborate with content creators, product teams, and data scientists, Training and Knowledge Sharing.
* Conduct internal MS365 Copilot training (train the trainer): Document and share common prompt issues and resolutions, Foster knowledge sharing within the team, Continuous Learning and Reporting.
* Stay updated on AI and natural language processing advancements: Draft and distribute prompt performance and development reports, Technical Expertise.
* Proficiency in AI tools like MS365 Copilot: Maintain strong AI technical context to drive innovation in prompt design and support
Потребни квалификации
Role Requirements:
* Experience: Minimum 2-3 years as a support specialist,
* Education: Bachelor's or Master's degree, or similar by experience;
* Certifications: Relevant training/certifications showcasing deep AI understanding are a plus but not a must, training will be provided.
Skills: Proficiency in AI tools like Microsoft Copilot/ChatGPT and Microsoft 365 applications is also a plus.
* Communication: Strong communication skills and analytical, logical, curious and innovative mindset, clarity in conveying information, and documentation, fluent in English
* Soft skills: Teamwork, empathy, problem-solving, creativity, solution-driven, customer focus, time management, adaptability.
Dive into the practical side of AI with us and make an impact on real-world AI applications. We are committed to fostering an inclusive and diverse environment so we encourage applications from candidates of all backgrounds and experiences.
Send us your resume at Applicants.mk@ssc.mk with the subject line AI Support Specialist, please send your CV in English.
Објавен на: 08/05/2024
Краен рок за пријавување: 14/05/2024